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Business Process Outsourcing

Today, outsourcing services are no longer limited to IT and call centers. The opportunity to outsource other functions, both routine and high value, has never been more compelling. Talent pools in low cost regions are broader and deeper than ever before. The GILT industry has experienced tremendous gains in productivity and reach by engaging the scale and cost benefits of global resources.

Employing full time translators is expensive and unnecessary. At a time when organizations are under pressure to cut costs; managers are forced to look at not just the salary cost, but also the hidden cost of mistakes, such as:


  • Delays in time-to-market:
    • Revenue loss

  • Inconsistent communication in different markets:
    • Brand damage

  • Human error with information processing:
    • Internal inefficiency

  • Management of staff:
    • Recruitment mistakes

With the strength of the dollar and access to well managed global resources, the time has come for business leaders to realize the benefits.

Employing a central language team Employing local language teams Outsourcing translation & associated services


  • Control
  • Consistency
  • QA procedures are easy to manage


  • Relatively inexpensive
  • Local empowerment
  • Local teams are closer to the market which can improve accuracy


  • Supplier dependency


  • Expensive
  • Management cost
  • Reduced efficiency
  • Limited use of technology
  • Research time needed to understand needs of local market
  • Poor Language Asset Management


  • Less control
  • QA procedures may be difficult to manage
  • Potential loss over IP
  • Increased management cost
  • Reduced dependency on central team may increase risk of separation
  • Reduced efficiency
  • Reduced consistency
  • Limited use of technology / need for support
  • Poor Language Asset Management
  • Difficult to separate translation for information and translation for publication


  • Inexpensive
  • Flexible - can scale up / down with changes in demand


Efficiency may also be gained from outsourcing associated information processes. For example, publishing to a website, DTP, research, graphics localization, software localization and more.


Outsourcing Best Practice

You need a combination of global information management processes with industry-leading software. This will optimize your return-on-investment from translation and localization spend.  Outsourcing the complete localization process creates substantial benefits, for example:

  • Integration with CMS, ECM, WCM
  • Reduced costs = improved return on investment
  • Reduced risk = better security

Close communication with your local teams is also paramount. Your new global business teams must be integrated into your corporate culture, understand your values and expectations, and be ready to respond to demand from a global audience of employees and customers.


Selecting the right partner

Outsourcing services must be done with care. We have all experienced poor service, whether it's on the phone to an Indian call centre (which may be frustrating but inexpensive) or an IT development project that's not been delivered to specification (which may cost millions). The key to success is in selecting an experienced partner; one that understands the challenges and knows how to avoid the pitfalls.

Our consultants are experienced in international business and can assist you with a high-level requirements capture and needs analysis (RC&A). This will give you a unique report of the challenges within your organization, recommendations for rectification and an outline plan for implementation.


Contact us to find out how these benefits can help you.